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What You Agree to When You Use 29agen

Using 29agen — whether you're opening an account, making a DANA deposit or joining a live table — means you've read and accepted the terms set out here. Availability depends on local law and is open only where eligible regions permit access.

Account holder must be of eligible ageAccess subject to local law in IndonesiaDANA, OVO, GoPay covered under payment termsTerms apply across mobile and desktopContact support for any legal query
29agen What You Agree to When You Use 29agen
HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security at 29agen

Your account data is held under strict access controls. We collect only what we need to verify your identity, process transactions via DANA, OVO or GoPay, and keep your account secure. Retention periods follow what is legally required for financial records in supported regions. You have the right to request what data we hold and to ask for corrections if anything is wrong.

Cookie Policy

We use functional and analytical cookies to keep your session active and understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security Measures

Login is protected by OTP verification sent to your registered mobile number. Any unrecognised login attempt triggers an automatic flag on your account for review by our security team.

Data Retention Rules

We keep transaction records — including DANA, OVO and GoPay deposit logs — for as long as required by the applicable financial compliance rules in your eligible region.

Request a Data Change

To update or delete personal data, submit a written request through live chat or email. We verify your identity before actioning any change to prevent unauthorised account modifications.

LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Matter

If something in these terms is unclear, or you need to raise a concern about your account under our legal framework, our support team is the right first contact. We handle legal queries — from account suspension questions to data requests — through the channels below. Keep your account details ready when you reach out so we can locate your record quickly.

Team online

Live Chat Support

Open the live chat window from any page on our site. Describe your legal query and an agent will walk you through the relevant policy section and next steps.

Email for Policy Queries

Send a detailed written request to our support email for matters involving account data, terms disputes or formal complaints. We aim to acknowledge within one business day.

Account Help Section

Log in and navigate to Account Help for self-service options including reviewing your accepted terms, checking your verification status and submitting a data access request.

Answers to Common Legal and Policy Questions

These are the questions we hear most often about our terms, account rights and data practices. If yours isn't here, contact support directly through live chat or email and reference the specific clause you're asking about.

The agreement applies to every account holder on our platform. By registering and using your account — including making deposits via DANA, OVO or GoPay — you accept these terms in full.

Access depends on local law and is available only where your region permits it. We do not make eligibility claims beyond what local regulation in supported areas allows. Check your local legal position before registering.

Submit a written data access request via live chat or our support email. Include your registered account details so we can verify your identity and locate your records accurately before responding.

Under our terms, we may suspend or close accounts that breach conduct rules — including false identity details or misuse of payment rails like OVO or GoPay. We aim to notify you where law and risk conditions allow.

Transaction records including e-wallet payment logs are retained for the period required by applicable financial compliance rules. Closing your account does not immediately erase financial records under these obligations.

We notify account holders of material changes via the contact details on their account. Continued use of the platform after the updated terms take effect counts as acceptance of the revised agreement.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.