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How 29agen Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use our lobby — and how we keep that information secure.

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What We Collect and Why We Collect It

29agen Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a 29agen account, we collect the details you submit during registration — your name, contact address and email. When you fund your account through DANA, OVO, or GoPay, our payment processor records the transaction reference and wallet identifier needed to confirm the deposit

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cleared correctly. We do not store your full e-wallet PIN or password at any point. We also collect device and session data — browser type, IP address, and session timestamps — to protect your account from unauthorised access and to ensure the lobby loads correctly on
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your phone or desktop. Cookies help us remember your login state and preferred language so you do not have to reset them on every visit. We keep activity logs for a period required by our operational obligations; once that period passes, logs are deleted or anonymised.
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We share data with third-party service providers only where it is necessary to process payments or deliver platform functions — for example, passing a wallet reference to our payment gateway when you initiate a GoPay deposit. We never sell personal data to advertisers or unrelated third
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parties. Your data is stored on servers with encryption in transit and at rest. If you are in Yogyakarta or anywhere else in Indonesia, these data practices apply to your account equally, subject to applicable local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA QUERY CHANNELS

How to Reach Us About Your Privacy

If you have a question about your personal data — whether you want to see what we hold, request a correction, or ask for deletion — our support team handles these requests directly. Reach out through any of the channels below and include your registered account email so we can verify your identity before processing the request.

Team online

Live Chat

Open the chat widget inside your account dashboard. Our team can confirm what data is held against your profile and walk you through a deletion or correction request.

Email Support

Send your data request to our support email address listed in the account help section. Include your account username and the specific data action you are asking for.

Account Help Centre

The Help Centre inside your account has a dedicated privacy request form. Fill in your query, submit it, and we will respond within the timeframe stated in the form.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Our approach to data security is built around the actual points where your information moves — account creation, wallet transactions via DANA, OVO, or GoPay, and session activity. Each layer has a specific control in place, not a blanket policy statement.

Payment Data Isolation

DANA, OVO, and GoPay transaction references are passed to our payment gateway only at the moment of processing. We do not retain full wallet credentials; only the confirmation token is logged against your deposit record.

Account Security and Cookies

We use session cookies to keep you logged in during an active visit. These cookies expire when you close your browser.

Data Retention and Deletion

We keep your account data for as long as your account is active and for a period after closure as required by our operational obligations. Once that window closes, personal data is deleted or anonymised.

Your Right to Access and Correct

You have the right to ask what personal data we hold about you, to correct inaccurate details, and to request deletion where local law allows. Submit a request through live chat or the privacy form in your account help section.

Common Questions About Your Privacy at 29agen

These are the questions we get asked most often about how we handle personal data, payment information, cookies and account access. If your question is not here, reach the support team through live chat or the help centre form.

We collect your name, email address, and contact details at registration. When you deposit via DANA, OVO, or GoPay, a payment reference is logged to confirm the transaction. Device and session data is also collected for account security purposes.

No. We never store your e-wallet PIN, password, or full credentials. Only the transaction reference or confirmation token is recorded against your deposit, and that is held by our payment gateway, not retained in plain form on our servers.

We retain account data for a period after closure that meets our operational obligations. Once that period ends, your data is deleted or anonymised. You can request the specific retention period through the support team.

Yes. Submit a data access request through live chat or the privacy form in your account help section. Include your registered email so we can verify your identity before releasing any information.

We do not sell personal data to advertisers or unrelated third parties. Data is shared only with service providers who process payments or deliver platform functions — for example, the payment gateway handling your GoPay deposit confirmation.

Contact our support team via live chat or email with your account username and a deletion request. Where local law permits, we will process the deletion and confirm once it is complete. Some data may be retained for the legally required period before removal.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 29agen Handles Your Personal Information

How to Reach Us About Your Privacy

Live Chat

Email Support

Account Help Centre

How We Protect and Manage Your Data

Common Questions About Your Privacy at 29agen

01 What personal data does 29agen collect when I open an account?

02 Does 29agen store my DANA, OVO, or GoPay credentials?

03 How long does 29agen keep my personal data after I close my account?

04 Can I request a copy of the data 29agen holds about me?

05 Does 29agen share or sell my personal data to third parties?

06 How do I request that my personal data be deleted?

Privacy Policy

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