Reference

Terms and Conditions That Govern Your 29agen Account

These terms set out how your 29agen account works — what you agree to when you open one, how transactions through DANA, OVO, and GoPay are handled, and what applies when you access our lobby where local law permits.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated when terms changeContact support for clarifications

Explore the Lobby Read FAQ

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or if you need to raise a dispute about a transaction — whether that is a DANA deposit, an OVO withdrawal, or a GoPay payment — our support team is the right first stop. Reach out through live chat directly from your account dashboard, or use the email channel for written queries that need a documented response. We aim to acknowledge every terms-related query and work toward a resolution through the appropriate channel.

Live Chat Start a chat from your account dashboard for fast answers on terms queries, account rules, or transaction disputes involving DANA, OVO, or GoPay payments.

Email Support Send a written query to our support email for terms clarifications that need a formal, documented response. Include your account ID and the specific clause in question.

Account Help Centre Browse the Help Centre from your account page for answers on common terms questions — account eligibility, payment rules, and what happens when terms are updated.

What These Terms Cover and How They Apply

29agen Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on 29agen, you confirm that you have read and accepted these terms in full. Access to our lobby — slots, live casino tables, and sportsbook markets — is available only where local law in your region permits it. If you are in

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a jurisdiction where online gaming is restricted, these terms do not grant you access rights; eligibility is always determined by applicable local law. Your account is personal and non-transferable. Sharing login credentials or operating multiple accounts is a breach of these terms and may result in
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account suspension. All deposits and withdrawals processed through DANA, OVO, or GoPay are subject to our payment verification process; any transaction flagged during verification will be held pending review. We reserve the right to update these terms at any time. When we do, we will notify
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you through your registered account email or via an in-app notice. Continued use of your account after a terms update means you accept the revised version. If you disagree with any change, you must stop using your account and contact our support team to request closure.
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These terms are governed by the laws of the jurisdiction where 29agen operates, to the extent permitted by applicable local regulation.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE COMPLIANCE

Account Security, Data and Terms Enforcement at 29agen

These terms are enforced consistently across all account types. When you fund your account through DANA, OVO, or GoPay, your transaction data is handled under our security protocol — encrypted in transit and verified before funds are credited. Players in Batam and across Indonesia access the same account rules; no region gets a different standard. If you want to request a copy of your account data or ask for changes to your profile details, raise the request through live chat or email support with your account ID attached. We retain account records in line with our data-retention policy and applicable law.

Transaction Encryption

Every DANA, OVO, and GoPay transaction is encrypted in transit. Payment data is never stored in plain text, and verification runs before funds are credited to your account.

Account Data Rights

You can request a copy of your account data or ask us to correct inaccurate details at any time. Submit the request via live chat or email with your account ID.

Terms Enforcement

These terms apply equally to every account. Breaches — including credential sharing or duplicate accounts — are reviewed by our compliance team and may lead to suspension.

Retention and Closure

We keep account records for the period required by applicable law. If you close your account, we will confirm what data is retained and for how long, upon written request.

Frequently Asked Questions About Our Terms

Below are the questions we hear most often about how these terms work — covering account eligibility, payment rules, updates, and how to raise a dispute. If your question is not here, reach out through live chat or email.

Yes. All payment transactions — whether through GoPay, OVO, or DANA — are covered by these terms. Payment verification rules and dispute procedures apply equally to every wallet method.

We notify you by email to your registered address or via an in-app message. Continuing to use your account after the update date means you accept the revised terms. Contact support if you object.

No. Each person may hold only one account. Linking multiple accounts to the same DANA, OVO, or GoPay wallet is a breach of these terms and may result in both accounts being suspended.

Contact our support team via live chat or email. Include your account ID, the transaction date, and the wallet used — DANA, OVO, or GoPay. We will review and respond through the same channel.

Access depends on local law in your region. These terms do not override local regulation. Where online gaming access is restricted by applicable law, eligibility is limited accordingly.

Submit the request through live chat or email support, and include your account ID. We will confirm what data we hold and process any correction request in line with our retention policy.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

App29agen App Info29Agen Banking InfoPrivacy Policy

Terms and Conditions That Govern Your 29agen Account

How to Reach Us About These Terms

Account Security, Data and Terms Enforcement at 29agen

Transaction Encryption

Account Data Rights

Terms Enforcement

Retention and Closure

Frequently Asked Questions About Our Terms

01 Do these terms apply to me if I use GoPay or OVO to deposit?

02 What happens if 29agen updates the terms and conditions?

03 Can I open more than one account under the same wallet?

04 How do I raise a dispute about a transaction covered by these terms?

05 Is access to 29agen available in all regions of Indonesia?

06 How can I request a copy of my account data or ask for corrections?

Terms & Conditions

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